FAQs

iVAPEAU is a premier online store specializing in authentic disposable vapes. Established in 2011 and headquartered in New Zealand (branch in Australia), we offer high-quality products from top brands such as IGET, RELX, PYRO, and more. Explore more at About Us.

Yes, all products sold by iVAPEAU are 100% authentic. We source our products directly from reputable manufacturers to ensure quality and authenticity.

To place an order, simply browse our product selection, add the desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

We accept various forms of payment, including credit/debit cards, PayPal, and other secure payment gateways as listed on our website.

Yes, we offer multi-national shipping. Delivery times and costs may vary based on your location. We provide fast delivery within 1-2 days for customers in Australia.

Shipping costs are calculated at checkout and vary depending on the destination and shipping method chosen. You can view the shipping cost before finalizing your purchase.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping carrier’s website. Explore more at Order Tracking.

We offer a lifetime warranty on our products. If you encounter any issues, you can return the product for a replacement or refund, subject to our return policy. Please contact our customer service team to initiate a return. Explore more at Refund and Returns.

To initiate a return, please contact our customer service team at [email protected] with your order details. Returned items must be in their original packaging and condition.

Refunds will be processed to the original payment method within a reasonable timeframe upon receipt and inspection of the returned product. Typically, this process takes 5-10 business days. Explore more at Refund and Returns.

Yes, we offer a lifetime warranty on all our products. This warranty covers any defects in materials or workmanship under normal use.

Absolutely. We use secure payment gateways to protect your financial information. All transactions are encrypted to ensure your data is safe.

If you need to change or cancel your order, please contact our customer service team as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request.

If you receive a defective or incorrect product, please contact our customer service team immediately at [email protected]. We will arrange for a replacement or refund as soon as possible.

You can reach our customer service team via email at [email protected]. We strive to respond to all inquiries within 24 hours. Please give us your responds at Contact Us.

Yes, we frequently offer special promotions and discounts. Sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.

You can stay updated by subscribing to our newsletter and following us on social media platforms like Facebook, Instagram, and Twitter. Find yours at Our best seller.

iVAPEAU is headquartered in New Zealand and branch in Australia. Our address and contact information can be found on our website.

• Headquarters: 36 Courthouse Lane Auckland CBD, Auckland 1010, New Zealand
• Australia branch: 18 Orange Grove Rd, Liverpool NSW 2170, Australia
• Email: [email protected]

Yes, we offer gift cards that can be purchased on our website. They make a great gift for any vaping enthusiast.

Of course! Our customer service team is here to help. Feel free to reach out to us at [email protected] with any questions or for personalized product recommendations.